General Terms and Conditions
1. The system
The Bahiazul Villas & Club online booking system allows making
real-time reservations for the Bahiazul Villas & Club, for any time of the
year, in accordance with the conditions set out below.
If paying for a booking with a credit card, it is essential to provide the
card number and, if requested, its security code in order to confirm and
guarantee your reservations, along with a contact telephone number and
email address so you can receive information concerning the status of
All rates and promotions are subject to their own sales conditions, as
posted. You can find these conditions on the Bahiazul Villas & Club
To confirm the booking, a security deposit in the amount of 30% of the
total value of the booking indicated by the system is required as a
provision for the cost of preparations and arrangements made before
arrival at the Villa and its individual facilities.
Only one Villa may be reserved per transaction.
Villas will be reserved for a minimum of 1 occupant and a maximum of
6, as a general rule.
Babies under 2 years old imply no additional cost. The child age to
be entered when consulting prices and/or final reservation is the child’s
age on the date of arrival at the hotel and must be the one specified in
your identity document. The hotel can request a valid passport/identity
card. In case of not presenting a valid document or that the age does not
correspond with the data of the reservation, during the check in, the
hotel reserves the right to request the payment of the adult supplement.
Babies ages: Up to 2 years (included).
Children ages: From 3
to 11 years (included).
Adults ages: 12 years and above.
The minimum stay is of 4 nights. In high season (Easter, Summer,
Christmas) the minimum stay is 7 nights.
Experiences (excursions, services and adventures) contracted through the
website bahiazul.com or via email
non-refundable. In the event of inability to attend, 100% of the amount
will be charged to the client’s account.
The Gift vouchers are exclusively only for the customers linked to
the reservation from which the cheque derives. They are not refundable or
cumulative for future stays or other offers.
Only one gift voucher can be offered / given per stay or booking,
and they are only valid when is booked from
bahiazul.com or through our Call
Center: +34 928 492 505.
The gift vouchers will be only valid to be used in our Spa,
Restaurant & Bikini Club Bar. and need to be used during the stay.
They cannot be sold or exchanged for cash or trade for extra consumptions,
excursions or upgrades.
The gift vouchers can be only used by the person linked to the
reservation and cannot be given or used to any other person.
In case that the reservation is cancelled, the Gift Voucher will be
also canceled as well and will be invalid.
Bahiazul owns the right to cancel at anytime the Gift Voucher
Below can be found the Gift Voucher value in euros calculated
depending of the Reservation cost per booking, please follow it as
||Gift Voucher Value
|Less than €1.500,00
|Entre €1.501 y €2.000
|Entre €2.001 y €2.500
|Más de €2.501
3. Reservation confirmation
The system will provide the booking information and a “locator” code, to
be used for any further operations or communication.
The booking confirmation, provided by the system, will be subject to the
validation of the credit card information or, if applicable, receipt of
the wire transfer. Therefore, if there are any errors in the credit card
information provided, the booking will be cancelled.
Bookings made by wire transfer will provisionally be considered
pending until the wire transfer to the Bahiazul Villas & Club account
You will receive the details regarding the validity of the
pre-booking in the confirmation email sent by Bahiazul Villas & Club
upon receiving your request.
When checking “Availability and price” and in the “Booking
Confirmation”, the total cost of your stay will be displayed.
Availability is only guaranteed for reservations made through the direct
payment system (ex: credit or debit card online or PayPal).
The company reserves the right to correct the content of a reservation if
an misprint or obvious error (Eg .: in customer confirmation appeares a
concept that has not been selected or paid for) is evident.
4. Booking modification and cancellation, and no-shows
Cancellation up to 60 days before arrival: If the cancellation
request is made 60 days or more in advance of the expected arrival date,
the deposit amount will be refunded less the management fees. Any
cancellation request must be communicated by e-mail to
Modification of dates. Between 59 and 7 days before arrival: It is
possible to make changes in terms of arrival and departure dates, as long
as the requested change is available.
Each request for modification of dates on a confirmed reservation will
imply an additional deposit of 20% on the total amount of the original
reservation, and provided that such changes of dates are within 6 months
after the expected original reservation arrival date. Any modification
must be communicated by e-mail to
firstname.lastname@example.org, at least 7
days before the date of entry.
Any modification regarding the number of guests, the type of villa or any
other aspect that does not involve modifying the dates of the reservation,
must be requested by email to email@example.com and will always be
subject to availability and the corresponding supplement if it were the
Between 6 days and the arrival day: If the cancellation occurs 6
days before the date of arrival or the client does not show up, the full
amount of the reservation will be charged.
Exceptions: These General Cancellation Conditions will not apply
and therefore no refunds will be made, in reservations with stays included
during the dates of Easter Week, Summer (July 10 - September 15) and
Christmas (December 23 - 6 January).
Once the check-in is completed, the reservation cannot be cancelled or
modify, so if the client decides to anticipate his departure date or
modify any of the conditions of his reservation (number of nights, number
of people, type of villa, accommodation regime, etc.), you will not be
entitled to any refund.
The General Conditions of Cancellation will not apply to rates with offers
or promotions, in these cases the particular conditions corresponding to
them will apply.
These conditions are only applicable for the final customer. In no case
for agencies or intermediaries.
- No pets allowed.
Performing any operation implies full acceptance of these General Terms
These conditions are generally applicable, except for those promotions
that list specific conditions for cancellation, modification or refund,
other than the foregoing.
The rates shown include the taxes applicable under law at the date of
publication. Any variation in the applicable tax groups, bases or rates
shall be subsequently reflected in the final price of the service, when it
The prices shown do not include taxes from those regional or local
authorities that establish specific rates for stays in tourist
establishments located within their Autonomous Communities. As a general
rule, those fees shall be paid directly by the customer prior to his or
her departure from the property.
Once check in is complete, the total amount for the stay must be paid in
full. A credit/debit card must be provided as a guarantee.
Dress code: Buffet Breakfast: Informal. Buffet Dinner: formal; gentlemen
and youngsters from 12 years long trousers, sleeve t-shirts and closed
Drinks are not included during dinner service for guests with half board.
You must be at least 18 years of age in order to perform any operation.
There are a limited number of villas which have a connecting door between
the master bedroom and the second bedroom (which is commonly used for
children). We cannot guarantee the availability of this type of villa
unless the customer sends a request by e-mail at least 20 days before
arrival and pays the extra €15/day charge at check in.
We have a limited number of south-facing villas. We cannot guarantee
availability except for those customers who request one by email at least
20 days in advance of their arrival, and pay the supplement of €15 per day
for the duration of their stay upon check in.
Bahiazul Villas & Club reserves the right to enforce liability for the
misuse of this system or breach of the provisions contained in these
General Terms and Conditions.
The user shall be solely liable if the service is used in a defective,
partial or erroneous manner, or if anyone acting on his or her behalf or
on their own uses the procedures and his or her password.
The material on this Bahiazul Villas & Club website is copyrighted and
is the property of Bahiazul Villas & Club. Access to the website does not
imply a license to reproduce and/or distribute. This is not permitted
without the written consent of Bahiazul Villas & Club.
Should any dispute arise, the parties, expressly waiving their own
jurisdiction, submit to the jurisdiction of the Courts of Fuerteventura.
Bahiazul Villas & Club is not liable for any disruption, failure or
inaccessibility for any other reason of the operating system that may
occur due to disruptions, failures or the inaccessibility of any
telecommunications services or other accessories, unrelated to this entity
and required for the operation thereof.
The payment of the reservation will be made in the currency of the hotel
which is the EURO (€). The prices in other currencies that can be
displayed on the web during the reservation process, are merely
informative prices and are subject to changes in the exchange rate of the
The supported payment methods are debit/credit cards: Visa, Master Card
and American Express, and in electronic commerce payment through Paypal is
Limitation to cash payments. In accordance with Law 7/2012, of October 29,
on the modification of tax and budgetary regulations and the adaptation of
financial regulations for the intensification of actions in the prevention
and fight against fraud:
Operations of an amount equal to or greater than €2,500 or its counter
value in foreign currency, will not be allowed.
Right of withdrawal
As established in Royal Legislative Decree 1/2007, of November 16, which
approves the consolidated text of the General Law for the Defense of
Consumers and Users, our entity is protected by the exception indicated in
Article 103.l: “The provision of accommodation services for purposes other
than serving as housing, transportation of goods, rental of vehicles, food
or services related to recreational activities, if the contracts provide
for a specific date or period of execution.”